We at Luxen are responsible for processing personal data as described in this privacy policy. We process and use your data in a secure manner and in full compliance with the General Data Protection Regulation. If you have questions about your privacy, you can contact info@luxen-shop.com apply.

Article 1 - Identity of the Company

Luxen is based in:

Address: Ürömfű u. 62, 1037 Budapest, Hungary

Email: info@luxen-shop.com

Customer service hours:

Monday to Friday from 08:00 to 18:00.

Saturday and Sunday: 10:00 AM to 4:00 PM.

We will respond to your inquiry within 24 hours.

Luxen respects your privacy. Your email address is absolutely secure. We do not sell or rent your personal data that we collect (such as your email address, your name, and other details) to third parties without your consent. We will only collect, store, and use your personal data to tailor the content, services, and advertising we offer you to your preferences and interests.

Article 2 - Purchase of Goods

Payment: When you purchase goods through Luxen, you must provide information about your credit card or another payment method. You declare and guarantee Luxen that this information is true and that you are authorized to use the payment method. You are responsible for all taxes related to your purchase of goods through the service.

Loss and Cancellation: The ownership and risk of loss for all goods you order transfer to you upon our delivery to the carrier. We reserve the right to cancel orders for goods for any reason.

Article 3 - Your Protection

Luxen is owned by Luxen and operated by Luxen . Luxen ("Luxen", "we", "us", "our") is committed to protecting your privacy. At Luxen , we never share our customers' information with third parties. We use the information you provide to respond to your inquiries, tailor future purchases to you, improve our business, and communicate with you. We are always striving to personalize and continuously improve your shopping experience at Luxen .

Your use of the website is subject to this privacy policy (the "Policy") and the website's terms of use (the "Terms"). In this policy, a capitalized word/a capitalized term in the Terms or elsewhere in this policy is defined.

Our policy explains what information we collect on the website, how we use and/or share that information, and how it is managed by us. By using this website, you consent to this policy. If you do not agree with all or part of the terms of this policy, you should not use this website. Please note that this policy only applies to information collected on the website and not to information collected or obtained through other methods or sources.

Our policy ensures that all information you provide to us remains private and secure. To reassure you, we will inform you below about the information you provide to us, how it is used, and, more importantly, how it is not used. We will never collect sensitive information about you without your explicit consent. The information we store is accurate and up to date. You can verify the information we have stored about you by contacting us (a management fee may be charged for this). If you find inaccuracies, we will promptly delete or correct them.

Article 4 - Personally Identifiable Information - Collection of PD that we collect

We collect personal data ("PD") that you voluntarily provide during registration or in response to specific information requests that are explicitly presented to you.

We may also collect your Internet Protocol address ("IP") to identify problems with our server and manage this website. An IP address is a number assigned to your computer when you use the internet. Your IP address is also used to identify you during a specific session and to collect general demographic information.

During your use of the website, we may ask you for your email address. To purchase vouchers, you may be asked to provide some or all of the following personal data: first and last name, mailing address, email address, date of birth, phone number, and payment method details, e.g., credit card information.

Article 5 - Use and Disclosure of PD

All personal data will be stored in accordance with the Data Protection Act 1998 and other applicable data protection laws.

We use personal data to provide you with information about Luxen, to properly provide you with the service, and to sell to you. It is one of our principles not to sell or share personal data with third parties (outside our corporate group) unless we must do so for fraud prevention and detection purposes. We will never sell or rent your personal data to third parties for their marketing or other commercial purposes without your prior consent.

However, we may share your personal data with our representatives and subcontractors to assist us in using your data in accordance with this policy. For example, we may engage third parties to assist us with marketing or customer service, or send the data to a credit card provider to process a payment.

We also reserve the right to disclose PII to:

(a) to comply with applicable laws;

(b) to respond to governmental requests (or requests from legal, state, quasi-state, or local authorities or internet protection agencies of any kind);

(c) to comply with applicable legal processes or procedures;

(d) to protect our rights or property, this website and/or other users of this website.

Please note that we may send your data internationally as part of the aforementioned sharing of PII, including to countries outside the European Economic Area. Some countries outside the EEA may not have adequate data protection laws or provide a level of protection for personal data that is not as high as in Germany. By providing us with PII, you acknowledge that we are not responsible for the use of your data by third parties who receive and process your data, once we have used your data in the manner described in this policy.

Article 6 - Cookies

We use "cookies," a technology for storing data on your computer by utilizing the functions of your browser. Many websites do this because cookies allow the website publisher to do useful things, such as determining whether the computer (and likely the user) has visited the website before. Generally, you can set your browser to prevent the use of cookies - however, if you do this, the service (and the website) may not function properly. The information stored in the cookie is used to identify you. This allows us to provide an efficient service and track visitor behavior on the website.

Furthermore, advertisers or third-party ad servers may place or recognize a unique cookie in your browser when serving ads on this website (if applicable). The use of cookies by such third-party advertisers or ad servers is not governed by this policy, but by their own privacy policies. (Please note that the use of the website is not intended for or directed at children under 18 years of age).

Article 7 - Emails

We may send you emails for the following purposes:

As part of the service. For example, we send you emails in some of the following cases (or may send you emails): - After registration, to provide you with your account information;

- After registration, to provide you with your account information;

- As reminder emails about the services we offer (especially if you have not used them yet or have not used them for a long time);

- To send you requested information or vouchers;

- As newsletters;

- As promotional emails;

- To offer you related services from Luxen

In marketing or promotional emails that we send, we will always provide you with the option to unsubscribe (or opt-out) in the future.

Article 8 - Security and Storage

The personal data in our possession is securely stored on our systems in accordance with our internal security policies and legal regulations. We retain the data for 3 years after the last access or use by us.

With regard to information transmitted between the website and/or the users, we take appropriate precautions to protect this information, but we may not be able to prevent unauthorized access to this information by third parties or the accidental disclosure of such information during transmission. Users acknowledge this risk when communicating with the website.

Article 9 - Transfer Under Certain Circumstances

In the event of a sale, merger, consolidation, change of control, transfer of substantial assets, reorganization, or liquidation of Luxen , we may, at our discretion, transfer, sell, or assign the information collected on and through this website (including, but not limited to, PII and other information) to one or more relevant third parties.

Article 10 - Customer Service

If you have any questions or concerns or would like to request access to your personal data at Luxen , please feel free to contact us.

Article 11 - Disclaimer

By purchasing products on this website, the customer acknowledges and accepts that payment for the products will be transferred to payment systems operated by third parties. The customer's basic financial data may be shared with third-party payment systems and their executing/controlling entity.

All information received by third-party payment systems and their executing/controlling entities will be managed in accordance with their privacy policies and terms of service, which can be found HERE. The customer waives all rights to take legal action against the third-party payment systems and their executing/controlling entity regarding the entity's ability to receive payments for the operation of the website in relation to products provided by the website operator as a result of payments from the website.

Article 12 - Changes to this Policy

Please note that this policy is part of the terms of use of this website and part of the agreement between you and us. We may change this policy from time to time at our sole discretion, in whole or in part. Any changes to this policy will take effect immediately upon publication of the revised policy on the website. Depending on the nature of the change, we may publish a notice of the change: (a) on the homepage of the website or (b) by email, if we have your email address. In either case, however, it will be assumed that you have agreed to the changes if you continue to use the website after the changes. If you do not agree with the terms of this policy in its amended form, in whole or in part, you should cease using the website.

Article 13 - Ownership rights to the Luxen Service

Service content, software, and trademarks: You may only use the Luxen Service to conduct business transactions with Luxen . You may not use automated technology to extract, mine, or collect information from the Luxen Service or otherwise access the pages of the Luxen Service for unauthorized purposes. If the Luxen Service prevents you from accessing the Luxen Service (including blocking your IP address), you agree not to take any action to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address). The technology and software underlying or distributed in connection with the Luxen Service is owned by Luxen , our subsidiaries, and our partners (the "Software"). You agree not to copy, modify, create derivative works, reverse engineer, decompile, or otherwise attempt to discover, sell, assign, sublicense, or otherwise transfer rights in the Software.

 The Luxen Service may contain images, graphics, fonts, and other content or features ("Service Content") that are protected by intellectual property rights and laws. Unless expressly permitted by Luxen , you agree not to modify, copy, frame, rent, lease, lend, sell, distribute, or create derivative works based in whole or in part on the Luxen Service or Service Content. Any use of the Luxen Service or Service Content not expressly authorized herein is strictly prohibited. All rights not expressly granted herein are reserved by Luxen .

The name Luxen and the logos are trademarks and service marks of Luxen (collectively the “Luxen Marks”). Other company, product, and service names and logos used and displayed by the Luxen Service may be trademarks or service marks of their respective owners, which may or may not support Luxen , or may be associated or affiliated with Luxen . Nothing in these terms of use or the Luxen Service shall be construed as granting, by implication, estoppel, or otherwise, a license or right to use any of the Luxen Marks displayed in the Luxen Service without our prior written consent. Any goodwill arising from the use of the Luxen Marks shall inure solely to the benefit of Luxen .

Materials from third parties: In no event shall Luxen be liable in any way for content or materials provided by third parties (including users), including, without limitation, any errors or omissions in any content, or for any losses or damages of any kind arising from the use of such content or materials. To the extent permitted by applicable law, the third-party providers of such content and materials are express and intended third-party beneficiaries of these terms of use with respect to their content and materials.

Luxen can retain and also release content when required by law or when Luxen reasonably believes that such retention or release is necessary to (a) comply with legal processes, applicable law, or governmental requests; (b) enforce these terms of use; (c) respond to claims that certain content infringes the rights of third parties; or (d) protect the rights, property, or personal safety of Luxen , its users, or the public.