Shipping conditions

Shipping Conditions

This policy is intended to provide you with a clear understanding of our shipping policies and procedures. Please read this carefully before placing an order in our shop.

Shipping Countries:
These shipping conditions apply to the countries: Germany and Austria.

Average Delivery Time for all our Packages:

Order cutoff 5:00 PM (GMT+01:00) Central European Standard Time (Berlin)

Processing time for orders 1-2 business days, delivery on: Mon-Fri

Delivery time 4-12 business days, shipping on: Mon-Fri

We use the following shipping partners:

- DHL

Package lost / Package returned?

In the event that a package is lost or cannot be delivered for logistical reasons, we always send a new package before proceeding with our refund and return policies.

Shipping Costs

Free shipping, we cover the shipping costs for every order. All our products are delivered to your home 100% free of charge. No minimum order quantity is required.

Please note: Like many other online shops, we are very busy and there may be delays. Please take this into account when placing your order. We will do our best to ship your order as quickly as possible.

Please contact us by email if you have questions about the exact shipping date of your order. Our service team is happy to assist you.

Questions? Contact us:

Email: info@luxen-shop.com
Contact form: Click here
Company name: Luxen

Customer service hours:
Monday to Friday from 8:00 AM to 6:00 PM.
Saturday and Sunday: 10:00 AM to 4:00 PM.

We will respond to your inquiry within 48 hours.