Shipping conditions

Shipping Conditions

This policy is intended to give you a clear understanding of our shipping policies and procedures. Please read it carefully before placing an order in our shop.

Shipping Countries:
These shipping conditions apply to the countries: Germany, Austria, and United Kingdom.

Average delivery time for all our packages:

Order deadline 17:00 (GMT+01:00) Central European Standard Time (Berlin)

Processing time for orders 1-2 business days, delivery on: Mon-Fri

Delivery time 4-12 business days, shipping on: Mon-Fri

We use the following shipping partners:

- DHL

Package lost / Package returned?

In case a package is lost or not delivered for logistical reasons, we always send a new package before proceeding with our refund and return policies.

Shipping Costs

Free shipping, we cover the shipping costs for every order. All our products are delivered 100% free to your home. No minimum order quantity is required.

Please note: Like many other online shops, we are very busy and delays may occur. Please take this into account when placing your order. We will do our best to ship your order as quickly as possible.

Please contact us by email if you have questions about the exact shipping date of your order. Our service team is happy to assist you.

Questions? Contact us:

Email: info@luxen-shop.com
Contact form: Click here
Company name: Luxen

Customer service opening hours:
Monday to Friday from 8:00 to 18:00.
Saturday and Sunday: 10:00 to 16:00.

We will respond to your inquiry within 48 hours.